Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Key Responsibilities

Account Management:

• Participate in forecasting, ensure compliance to budget.
• Ensure all invoices and Accounts Receivable from the client are paid in due time.
• Explore and implement cost saving opportunities. Drive efficiencies and optimize performance.
• Manage all financial risk for the account.

Operational:

• Prepare all reports required by Global, Regional and the client
• Manage and oversee all preventive maintenance, reactive maintenance, client request and complaint handling for the bank\xe2\x80\x99s properties (offices, branches, ATMs and residential).
• Oversee vendor management and ensure the account is compliant with supply chain approved processes.
• Oversee open work environment in head offices and create a culture that enhances customer experience
• Understand and oversee projects as needed, project management fundamentals and best practices
• Drive success, engagement, and continuation of workplace experience in the Facilities Management Team.

Client Relationship

• Drive highly satisfied client outcomes through excellent communication, problem solving, and action planning.
• Engage with the client for customer surveys, quarterly Super KPI and other performance platforms, to make sure we deliver excellent service level.
• Proactively foster a strong communication stream with key stakeholders.

Risk & Compliance

• Ensure the account is compliant with Health & Safety standard, JLL ethics and regulatory requirements. Drive a risk conscious culture within the team. Ensure that risk escalation processes are followed.
• Ensure all incidents are reported and managed per the client and JLLs best practices and internal reporting processes. Quickly and effectively, respond to incidents and ensure accurate communications are escalated.
• Ensure all team member complete corporate mandatory training.

Requirements:

• Strong people skills, ability to communicate and influence a diverse audience. A transformational leader with change management experience during times of transition.
• Has strong experience in managing a team to deliver high touch workplace experience to the end users
• Experienced and enthusiastic in-service excellence
• Strong ability to deal with ambiguity, complaint and solve complex problems effectively.
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Develops others and focuses on supporting the team through goal setting, completion of objectives and succession planning.
• Languages: Must be fluent in English
• Excellent PC skills, proficient in Microsoft Word and Excel.

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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