Job Summary: Provides day-to-day supervision for all activities and operations of all activities and operations of the Front Desk. Maximizing revenue opportunities and maintaining guest satisfaction Job Summary: Provides day-to-day supervision for all activities and operations of all activities and operations of the Front Desk. Maximizing revenue opportunities and maintaining guest satisfaction at the determined standard of the Hotel and the Group at all times. Ensure any complaints are dealt with complete satisfaction and relevant service recoveries. Key Areas: Profitability Leadership Training Employee Matters Administration and Ad Hoc Assignment Guest Recognition, Satisfaction and Recovery Room Reservations, Cancellations, Amendments and New Booking Environmental Concerns Jen's Ways & Values Strategic Focus of Hotel Miscellaneous
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