Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore\xe2\x80\x99s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);

• Duxton Reserve, Autograph Collection Hotel (Marriott);

• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
  

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

• As an associate of a Marriott hotel, you have access to the \xe2\x80\x9cGlobal Learning + Development\xe2\x80\x9d tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

• Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.

• 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

• Telephone Allowance (as applicable dependent on position)

• Transportation Allowance (as applicable dependent on position)
  

• Processing guest check-ins and room assignments following hotel\xe2\x80\x99s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage\xe2\x80\x99s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership \xe2\x80\x9cBonvoy\xe2\x80\x9d related enquiries, including adequate management of \xe2\x80\x9cPreferred\xe2\x80\x9d, \xe2\x80\x9cGold\xe2\x80\x9d and \xe2\x80\x9cPlatinum\xe2\x80\x9d members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent