Job Description

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.

Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Pub/Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.

The Role

Position summary statement:
Assists the Front Office Manager (FOM) in directing and supervising the activities of the sections of the Front Office.

Primary Responsibilities:

• Appraises appearance and efficiency of all Front Office (FO) staff to ensure smooth operations.
• Ensures that guests are attended to with promptness, courtesy and efficiency and that guests\' complaints are handled with tact and diplomacy.
• Oversees the FO operations in the absence of the FOM.
• Prepares management reports.
• Conducts Induction & OJT of all new employees.
• Maintains disciplines of staff and handles staff grievances.
• Assists the FOM in recruitment and selection of staff.
• Performs functions of Duty Manager when they are on off day or annual leave.
• Co-ordinates with Housekeeping and Maintenance on upkeep of rooms and closure of floors during low season.
• Responsible for room status control and upkeep of future availability.
• Responsible for room status control to ensure optimising of occupancy and average room rate.
• Ensures that VIPs needs are well taken care of before and during their stay.
• Takes action to see that all guest\'s requests are attended to immediately and leads to guest satisfaction.
• Conduct off-job & on-job training for all Front Office staff so that they are equipped for current need and train those ready for higher responsibility positions.
• Assists FOM to ensure that all equipment are in good working order.
• To play an active role in assisting Room Sales to maximise revenue & occupancy

• Minimum Diploma in Hospitality Management
• Minimum 10 years of Front Office working experience in a hospitality organisation which will include 3-4 years of Front Office management experience.
• Management and leadership experience in team or group environment.
• Good knowledge of Opera system.
• Excellent communication skills - oral and written..
• High customer service focus
• Excellent interpersonal and human relations abilities
• High levels of flexibility and adaptability.
• Strong team playing skills
• Act with utmost integrity

Pan Pacific Hotels Group