Job Description

JOB SUMMARY

Reporting to Assistant Outlet Manager, the Assistant Guest Relations Manager is responsible in overseeing that guest are warmly welcomed at the F&B Outlets. At the same time, he/she will assist in the development and execution of promotions to increase revenue.

What you will be DOING:

Guest Relations

Monitor guest feedback and reviews to identify areas for improvement and ensure high service standards. Maintain strong relationships with repeat guests and VIP clientele, ensuring their preferences are noted and catered to.

General

Drive F&B sales through effective guest engagement, upselling, and cross-selling of dining options and promotions. Effectively control guest flow in the restaurant ensuring maximum turnover Ensure that the restaurant is ready to receive guests prior to opening and that both service staff and tables are ready in line with opening standards Provide training, monitor and assess the performance of service staff Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment Collaborate with the F&B team to develop and implement innovative dining experiences, special events, and themed promotions that attract guests. Assist in the development and execution of marketing strategies to promote the F&B outlets. Work closely with the Sales team to coordinate reservations, special requests, and group bookings. Carry out any other duties as and when assigned by the Management of the Hotel

Your experience and skills include:

Minimum Secondary Education or equivalent Minimum 3 years Hotel experience in F&B Excellent reading, writing and oral proficiency in English Well-presented and professionally groomed at all times Strong interpersonal skills and able to establish a good rapport with guests Possess full knowledge of restaurant's seating/table plan
Computer knowledge (Microsoft Excel, Word, PowerPoint)