Job Description

JOB PURPOSE:

Supervise, train and inspect the performance of Housekeeping supervisors, associates & contractors. Ensuring that all procedures are completed to the hotel's desirable quality and standards. Assist where necessary to ensure optimum service to guests. Train and monitor all Housekeeping reports prepared by Housekeeping supervisors to ensure effective cost management. Identify and develop potential Housekeeping supervisors.

PRINCIPLE ACCOUNTABILITIES:

1. Inspection of property in order to ensure highest cleanliness standards & quality consistently

2. Housekeeping associates’ performances, training needs analysis, motivation, further development & well-being.

3. Reviewing guest feedbacks & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Housekeeping Team

4. Establish, revise & improve on Housekeeping SOPs in term of ease of processes for our associates and improving our customers’ lives

5. Revise & analyze all Housekeeping reports prepared by Supervisors to ensure accuracy and justify with solid facts

6. Assisting Executive Housekeeper in preparation of forecast, budget and capital expenditure

7. Thoroughly familiar with Wyndham Green, Wyndham Rewards @ By Request and ensure execution of these programs in Housekeeping Team context.

8. Be a great communicating bridge between management and non-management associates in order to instill a service oriented culture (responsive, respectful & delivering great experiences) among Housekeeping Team

9. Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.

ABILITIES / KEY COMPETENCIES / SKILLS:

Practical Experience and Knowledge

• Housekeeping operation (At 3 out of 5 areas of Rooms, Laundry & Linens, Public Area & inventory control), at least holding a position of Assistant Housekeeper or Senior Housekeeping Supervisor for the past 2 years in deluxe hotel. Great human relation skills. Financial, Maintenance & Front Office knowledge.
  

• Good command of English (oral & written). Preferably able to communicate in another language i.e. Mandarin
  

• Opera, Microsoft Office (Words, Excel & Power point)