Job Description

Job Number 24028791
Job Category Housekeeping & Laundry
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Responsible for checking and maintaining guest rooms to Hotel\xe2\x80\x99s standard and turning DI rooms to IS promptly for Front Desk.

JOB DUTIES AND RESPONSIBILITIES * Assumes responsibility for the department in the absence of the Executive Housekeeper and Housekeeping Manager.

• Allocates work schedule to Room Attendants for current shift. Prepares work schedule for the next day.
• Conducts briefing and 15 minutes training for Room Attendants at the start of each shift.
• Issues keys and pagers to Room Attendants at the start of each shift. Ensures proper key controls are in effect.
• Responsible for allocation of thorough cleaning and project work schedules.
• Inspects rooms for cleanliness and maintenance standards.
• Reports all room status discrepancies to Housekeeping office.
• Monitors performance standards of Room Attendants. Coach and counsel Room Attendants, issues progressive disciplinary notices as and when necessary.
• Supports departmental trainings initiatives for all associates.
• Reports defects to Engineering Department and follow up on repairs.
• Ensures cleanliness of guest corridors, service landings and pantries.
• Records all activities during each shift in Assistant Housekeeper\xe2\x80\x99s daily worksheet and ensures accurate hand-over at the end of the shift.
• Participates in the various inventories conducted by Housekeeping.
• Carries out Room Attendant\xe2\x80\x99s duties as and when necessary.
• Assists with administrative duties and public area duties when required.
• Ensures all lost and found items are handed over to Housekeeping Office.
• Assists with handling of investigations, guest complaints and requests, promptly and efficiently.
• Communicates performance expectations to Room Attendants, follow up to ensure understanding and monitor progress. Participates in the Room Attendant\xe2\x80\x99s appraisal process, giving feedback as needed.
• Ensures all Room Attendants have proper supplies, equipment and uniforms.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• A minimum education in Nitec or Higher Nitec in Hotel & Tourism Services
• At least 2 years of relevant experience in handling Supervisory Housekeeping
• A great team player
• Proficient in communications skills & interpersonal skills
• Able to start work within short notice period

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\xe2\x80\x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\xe2\x80\x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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