Job Description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• To assist Housekeeping Manager for maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff. The Assistant Housekeeping Manager must be fair and just in any staff disciplinary action as required.
• To work closely with other departments of the hotel, and attend regular meetings on a periodical basis in the absent of Housekeeping Manager.
• Strive to implement the AccorHotels Vision and demonstrate active use of the AccorHotels Values.
• Assist to interview, select, evaluate, terminate and motivate Housekeeping staff.
• Assist in control of guestrooms & public areas supplies.
• To familiarize with all security & emergency procedures.
• To be committed to working with staff, clients, suppliers and the community in conserving natural resources and preserving the quality of the environment in which we operate.
• Maintain records on labour costs, overtime, sick leave, staff absenteeism, appraisals, inventories, special cleaning, room inspection, Lost & Found items and room assignments.
• Check daily operational reports- Supervisor, Room Attendants and Amenities.
• Ensure Room Attendants cleaning quota, linen count and missing items are accurate.
• Manage the department lost property and follow the procedure in Housekeeping Key to Success: GEN-08-01-002.Include monthly clearing of lost property.
• Ensure that staff rosters are economical with all areas covered.
• Initiate special cleaning assignments and ensure that they carried out according to plan.
• Inspect and ensure that all guestrooms are kept clean according to standards established.
• Check all rooms blocked for VIP arrival / in-house / long-stay guests.
• Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month, and work with Engineering for programmed maintenance schedule.
• Assist in control of guestrooms & public areas supplies.

• At least five years of experience as a supervisory leader within a housekeeping department
• Highly responsible & reliable and able to focus attention on guest needs, remaining calm and courteous.
• Excellent written and verbal English and Arabic communication skills are required.
• Strong interpersonal and problem-solving abilities.
• Eye for detail
• Passion for developing others.
• Good knowledge of HACCP

• Previous experience in a housekeeping role in a luxury hotel or similar establishment.
• Strong leadership and supervisory skills, with the ability to motivate and inspire a team.
• Excellent attention to detail and a commitment to maintaining high cleanliness standards.
• English, any other language is a plus.

Accor