Job Description

Responsibilities

System Administration Processes

• Plan, design, perform day-to-day backup operation, maintenance, and advanced troubleshooting of systems
• Align backup administration with overall strategic IT service direction and business needs
• Be able to independently perform backup implementation and troubleshooting for different types of OS, Databases and Applications
• Participate and support in DR exercises to ensure DR readiness
• Plan and track budgets for maintenance, new implementation, technology refresh of backup devices
• Perform business case justifications and cost/benefit analyses for spending and initiatives
• Manage and support internal and external auditors for backup operation audits
• Anticipate internal and/or external business challenges and/or regulatory issues
• Develop policies, procedures, and controls to ensure efficient backup and restoration process is in place
• Be open and willing to perform cross-team training and support beyond backup infrastructure support

Develop New Systems

• Partner with stakeholders to recommend innovative and automated approaches for backup administration and operation
• Recommend and define systems requirements for new technology implementations to improve the efficiency, cost effectiveness and automation of processes whenever possible.
• Lead and perform Proof-of-Concept (PoC) of new technologies and devices
• Perform capacity planning and forecasting, work closely with various teams on their backup requirements and incorporate their requirements to the backup infrastructure
• Support backup implementation for users\' new projects and requirements

Optimize and Fine-Tune Systems Performance

• Recommend processed, product or service improvements, resource optimization and cost savings
• Oversee hardware, software and firmware upgrades and patch management
• Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement
• Monitor System performance and do capacity planning & performance tuning to optimize System performance, operations and better utilization of IT hardware resources.
• Regularly review and revise of backup Disaster Recovery (DR) solutions and procedures, and exercise & practice DR

IT Operations and Planning

• Plan and prepare annual budget for Backup infrastructure projects, technology refresh, maintenance & support renewal and manpower requirement.
• Implement Technology Refresh of systems and equipment
• Manage incident, problem and change management and service requests
• Manage the vendor and vendor selection process (calling for proposals, evaluation and awarding of tenders, etc.).
• Provide primary maintenance standby support.
• Manage projects and vendors for new implementations as well as support & maintenance of backup infrastructure

Requirements

• Diploma or Degree in Computer Science or equivalent
• Must be a team player with at least 5 years\' experience in Backup technologies and operation support
• Experience of managing 24x7 operations for mission-critical services
• Experience in working with Data Protection using Veritas NetBackup and other backup tools
• Experience in supporting Veritas Clustering technologies and setup
• Good knowledge in configuring and troubleshooting Windows, Unix/Solaris/AIX/Linux, VMware and RedHat Virtualisation
• Knowledge of working with Veritas disk appliance, Data-Domain or any disk to disk backup and Tape library like Quantum
• Good knowledge in scripting and automation will be an advantage

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