Job Description

Key Responsibilities

• Lead and support the onboarding of care teams across NUHS institutions and private healthcare partners.
• Understand each site's workflows and tailor onboarding plans to optimise adoption.
• Conduct training sessions, onboarding walkthroughs and go-live support, including post-launch hypercare.
• Act as a primary point of contact for care teams, maintaining warm and trusted relationships and encouraging continued engagement.
• Create an open channel for stakeholders to provide feedback, surface issues and request support.
• Proactively identify potential care teams or partners who may benefit from CHAMP and support engagement outreach.
• Maintain up-to-date stakeholder resources, guides and SOPs; provide refresher training when required.
• Serve as first line operational support for care teams and patients on CHAMP-related matters.
• Coordinate with call centre teams for enquiry workflows and support operations.
• Support marketing and outreach activities, including events, collaterals, content development and enrolment drives.
• Gather ground insights from stakeholders to guide product improvements and user-centric enhancements.
• Document implementation learnings and contribute to developing best practices for scale-up.
• Maintain structured implementation documentation and knowledge bases for team reference.
• Work effectively and collaboratively within a product team environment, demonstrating adaptability and teamwork.
• Navigate changes in programme directions, stakeholder needs or workflows with flexibility and professionalism.
• Support selected product management activities where appropriate, such as participating in product discussions.
• This role offers pathways to contribute to product development work and potentially take up product management responsibilities over time.

Requirements

• Bachelor's degree in Business, Communications, Public Health, Healthcare Administration, Social Sciences, Information Systems or a related discipline.
• Candidates with strong stakeholder engagement experience from other fields are welcome.
• Experience in digital programmes or stakeholder-facing roles is preferred
• Strong interpersonal communication skills and excellent in building and maintaining relationships with stakeholders
• Confident in facilitating discussions and delivering training
• Adaptable and comfortable with ambiguity and evolving workflows
• Proficient in PowerPoint and Excel, with comfort learning new digital tools
• Strong team player who values collaboration, unity and shared success
• Proactive, resourceful and hands-on problem solver

Skills Required