Job Description

JOB SCOPE

Front Desk & Reservations

• Review the reservation book, pre-assign designated tables and follow up on all special requests.
• Anticipate heavy business times and organize procedures to handle extended waiting lines and safe management measures, where required.
• Devise and establish training sessions for both Point of Sale (IG) and Restaurant Table Reservations / Management (Sevenrooms) for relevant Team Members.
• Establish and Monitor a Guest Preference & Recognition program to ensure customer total satisfaction and WOW factors on each Visit.

Training & Development

• Responsible for coordinating training of all Team Members as required to ensure excellent product knowledge and service skills for Restaurant Operations, with GM and Executive Chef assistance.
• Responsible to devise training programs which will enable the department to attain quality goals.
• Organizes, and often leads daily pre-shift meetings and departmental meetings as needed for department communication.
• Work with Training Department in establishing the appropriate training programs and ensure they are executed in a timely manner and to achieve Key Performance Indicators (KPIs) of departmental training hours.
• Assist to supervise, mentor, train, schedule and evaluate all Team Members.

Human Resources

• Manages Human Resources responsibilities (with GM assistance) for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company\'s diversity commitment; compliance with company policies and legal requirements.
• Participate in the recruitment of team members with the collaboration of HR and ensure that the appropriate number of team members are recruited in accordance to the Department\'s manning guideline.
• Approve the schedule for all Team Members in line with service requirements.
• Responsible for maintaining and coordinating reviews, discipline, and other records.
• Maintain team member files.
• Work with Team Members to formulate new promotional ideas that would have a positive impact on the Team Members Experience and for continued growth and improvement of the team.
• Responsible for following up on team member surveys to insure positive results.
• Instill in the minds of all potential candidates that Marina Bay Sands is the employer of choice.

Financial Matters

• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Understand all the required Key Performance Indicators (KPIs, with assistance of GM) critical to the operation and ensure that a mechanism is established to track, monitor, and review.
• Assist GM to review menus, analyze recipes, and determine food, labor, overhead costs.
• Assist to ensure the ongoing up selling program for all Team Members with benchmarks and individual performance targets to stimulate completion between Team Members.

Beverage & Inventories

• Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• Coordinate inventories and purchasing of food and beverage products, supplies and equipment as needed for the front of house operation.
• Assist bar team to review Wine & Drinks Listings / Pricing for bar operations
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products
• A detailed understanding of the wine and spirit list

Marketing & Promotions

• Assist GM and respective Director to compile 12 months Calendar of Events & Promotions in conjunction with Seasons, Holidays, and special occasions such as valentines, Mother\'s Day, etc. for continuous revenue generation of the department.
• Organize special events as needed within the department operation.

Brand & Service

• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
• On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order.
• Ensure that the specified amount of wine lists are available and in good condition for each meal period.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests, and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Develop and practice all aspects of Service Culture Standards. Ensure team members are held accountable to exercising Standards daily.
• Familiarize with all existing Marina Bay Sands business processes to understand the operating environment and thereby, establish all required business processes that are customer-centric and appropriate for Marina Bay Sands environment
• Support the objectives of the F&B division through diligent and proactive management of all food and beverage services offered at the Restaurant.
• Manage assigned operational functions within the department consistent with the strategic plan and vision for the departments and the F&B division.
• Assume a \xe2\x80\x9chands-on\xe2\x80\x9d role when the situation calls for it and make one self-available and visible during meal periods for guest interaction and loyalty building.

JOB REQUIREMENTS

• A minimum of 7 years\' experience at a managerial level in a 5-star hotel or a deluxe restaurant.
• The candidate should possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Certificate or Diploma in Restaurant/Bar Management or extensive F&B experience.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance.
• Excellent Knowledge of Spirits, Beers, Wines and Cocktail Bar Preparations
• Good knowledge on basic accounting and calculation of food and beverage costs.
• Energetic and results oriented.
• Able to instill confidence and excitement in Team Members.
• Fluent in English, knowledge of additional languages is a plus.
• Be willing to work any day and any shift.
• Able to perform under pressure.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 30 Mar 2023 Singapore Standard Time
Applications close:

Marina Bay Sands