Job Description

Reporting to the Director, Catering & Events, the incumbent will be responsible for managing catering sales and event, ensuring they are in line with the annual sales and marketing plan, and achieving/exceeding budget in the execution of sales strategy of the hotel.

Responsibilities:

• Be responsible for all daily incoming mails/correspondence in the Catering & Events Sales section.

• Prepare reports, letters, memo or fax documents as assigned, and maintain an effective filing system.

• Attend to phone enquiries and assist residents/patrons with the necessary information with regards to Catering & Events.

• Update all confirmed events and usage of function rooms as penned and scheduled in the system.

• Prepare and distribute event orders on a daily and bi-weekly basis.

• Send out brochures and promotional articles to residents and patrons in a timely fashion.

• Monitor the stock level of the Sales Press kit, collaterals, invitation cards, name tent cards etc, and ensure that there are sufficient stocks in the store.

• Update all electronic signage and prepare all directional signage on a daily basis.

• Meet sales targets and provide the highest level of customer service.

• Be responsible for sales and costs to ensure maximum results.

• Participate and come up with innovative ideas to increase sales.

• Build and maintain relations with residents and patrons, and ensure a high level of satisfaction.

• Service existing residents and patrons and develop new market territories.

• Conduct site inspections and handle sales enquiries.

• Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly.

• Conduct pre-conference meetings to ensure key business units are fully aware of the relevant details pertaining to group.

• Promote awareness of brand image through promotions and cross selling.

• Generate sales for weddings and all social related events.

• Perform post-event follow-up to address any issues whilst soliciting return business.

• Perform all duties and responsibilities in a timely and efficient manner in accordance with the established policies to achieve the overall objectives of the position.

• Maintain the highest standard of professionalism, ethics, and attitude.

• Maintain professional business confidentiality.

• Perform related duties and special projects as assigned.
  

• Diploma in Business Administration/Hotel Management/Marketing, or its equivalent professional certification.

• Minimum 2-3 years of relevant working experience from a luxury Hotel environment, with proven sales track records.

• Driven and self-motivated individual with excellent interpersonal, oral and written communication skills, and public relations skills.