Job Description

AutoWealth is an institutional-grade FinTech firm providing automated investment services to individuals and corporations. A key part of our business is managing corporate pension plans for leading companies, including Fortune 500s. Our reputation is built on a foundation of trust, reliability, and precision.

To uphold these standards and support our growth, we are seeking a highly competent and detail-oriented professional to join our team.

About the Role

This is a hands-on role focused on operational excellence and client service. It is not a sales or high-level strategy position. The ideal candidate will be a "doer" who takes immense pride in flawless execution and finds deep satisfaction in a well-managed process.

You will be the primary person responsible for ensuring the smooth operation of our corporate client accounts, making you a vital and highly respected member of our team. Your performance will be the bedrock of our client relationships.

Key Responsibilities

This is a multi-faceted role with a strong emphasis on operational duties. We believe in transparency, and the estimated time allocation for a typical month is as follows:

Core Operations Management (Approx. 50%):

This is the primary function of the role. You will manage the end-to-end monthly operational cycle for our corporate clients, including onboarding new employees, processing contributions, and handling offboarding/encashment data. You will be responsible for ensuring the accuracy and timeliness of all transactions and data reconciliation.

Client Relationship Management (Approx. 20%):

Serve as the main point of contact for operational and service queries from our corporate HR and Finance counterparts. Build trust through clear, professional, and reliable communication, ensuring our partners are kept informed and satisfied. Provide support to the employees of our client companies for their platform-related questions.

Business Development (BD) Support (Approx. 20%):

Partner with the BD team to onboard new corporate clients, ensuring a smooth operational transition from contract signing to launch. Assist in preparing materials for new client pitches and demonstrations where operational insight is required.

Platform & Process Improvement (Approx. 10%):

Use your hands-on knowledge to identify areas for process improvement and greater efficiency. Support the testing of new platform features and help create basic mock-ups to illustrate client needs to the tech team.

What We Are Looking For (Requirements)

2-4 years of professional experience in an operationally focused role, for example in fund administration, banking operations, or as a technical account manager in a FinTech/SaaS environment. An exceptional eye for detail and a proven commitment to accuracy. A strong sense of personal accountability and ownership over your work. The ability to manage recurring, time-sensitive tasks independently and reliably. Clear and professional communication skills, particularly in writing. Comfortable with technology, especially spreadsheets, and able to learn new software platforms quickly. Based in Singapore.

What We Offer

A Vital Role with High Visibility:

This is a critical function, not a back-office job. You will work closely with company leadership, and your contribution to client retention will be highly valued and recognized.

A Professional, No-Fluff Environment:

We have a culture of direct communication and high accountability. We value the quality of your work above all else.

Career Development:

This role provides a fantastic opportunity to become a subject-matter expert in FinTech operations, with the potential to grow as the company scales.

Competitive Compensation:

We offer a competitive salary and meaningful share options, allowing you to share in the value you help create.
If you are a serious professional who is motivated by precision, reliability, and the opportunity to perform a critical role at a high-growth company, we encourage you to apply.

Job Type: Full-time

Pay: $5,000.00 - $6,000.00 per month

Benefits:

Dental insurance Flexible schedule Gym membership Health insurance Parental leave Professional development Work from home
Work Location: Hybrid remote in Singapore 049514