Job Description

Funding Societies " Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies " Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.
And here at Funding Societies " Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

Our ideal teammate would possess experience in running daily operations, analytical skills and problem solving capabilities. Someone who is people centric and able to manage both team members and stakeholders. Project management would also be vital
What you will do :

• Delivering a best in class customer experience. Engaging customers with speed, empathy and effectiveness.
• Drive Customer Satisfaction, NPS and investor participation on the platform
• Lead the CX team in alignment with business interest
• Develop and uphold process & policies via coordinated efforts with stakeholders
• Drive projects
• Be the driver and pillar of support for the business in escalations

Requirements

• Have at least 4 years experience in Customer Experience related role
• Analytical skills
• Familiarity with Excel for reporting requirements
• High level of comfort and competence in written communication
• People centric

You will shine in this role if you are/have:

• CMFAS certification for financial products selling/ advisory

Benefits

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone\'s working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

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