Job Description

At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.

It\xe2\x80\x99s about finding new ways to not only better people\'s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR .....
WE ARE LOOKING FOR...

Manage the end-to-end process of complaints received and ensures that the cases are closed within the required turnaround time.



WHAT YOU\'LL BE DOING

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  Manage the complaints received and maintain the service delivery standards.
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  Conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainant.
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  Manage demanding/difficult complainants.
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  Handle face-to-face meetings, telephone contacts and written communications with complainants.
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  Effective liaison with colleagues from other departments that support investigation and service recovery process.
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  Submit complaints management related reports on a timely basis.
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  Any other ad-hoc tasks and projects as assigned.