Job Description

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RESPONSIBILITIES:

• Design, review and implementation of Datacentre operations processes based on ITIL, Industry best practices and Income's business needs and the governance of its compliances.
• Data Centre facility management which includes M&E as well as capacity, physical access and space expansion
• Data Centre facility management and operations which comprise of IT Service Management.
• Processes and Procedures to facilitate data centre operations to function smoothly and efficiently
• Project, IT procurement and Vendor management.
• Keep abreast of the latest developments in computer technologies to see if any of them can be employed to improve the organisation's productivity
• Facilitate all the audit and compliance activities such as IT health check, IT self-assessment, Internal IT audit, External IT audit and regulatory IT compliance and audit
• Active member of Infrastructure Incident management team
• Work closely with peers to carry out work effectively
• Actively involved in Datacentre relocation projects
• Cross-function support assisting Server & Storage team and IT Service management team

REQUIREMENTS:

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology
• At least 10 years of relevant IT experience in IT operation support and service management
• Good knowledge of ITIL processes, IT Infrastructure support, datacentre operations, servers, network, and IT security
• Excellent communication (both oral and written).
• Good project, vendor and contract management skills
• Pro-active, dynamic, dedicated and responsible self-starter with strong customer orientation and multi-tasking capabilities
• Knowledge in various IT platforms, Systems (Windows/Linux/Solaris/VMWare), networks, SAN, Backup technology, monitoring and ITSM tools
• Certifications:

• ITIL V3 Foundation Certified, MUST
• Certified Project Manager (e.g. PMP, Prince2, CITPM)
• Certified Data Centre Professional - CDCP
• ServiceNow Certified System Administrator - CSA

Skills Required