Job Description

The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.

We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University\xe2\x80\x99s student and faculty housing, and athletes and users of sports & recreation facilities on campus.

The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management or other leadership positions within the Department.

If you have a degree with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function, you may be the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be advantageous for this role.

Responsibilities:

Plan and manage the refresh / renovation of faculty housing units to achieve optimal turnaround

Ensure the high quality of faculty housing units before move-in by faculty

Assess and prioritise maintenance / repairs to faculty housing units

Support accommodation billing with timely upkeeping of records in all relevant systems

Lead, plan and manage orientation to campus living (including booking of facilities, scheduled maintenance, and safety & security, e.g., the use of electrical appliances & devices with Singapore Safety Mark), virtual & physical viewing of housing unit, and check-in by faculty

Plan, curate communications and inform faculty residents in advance on scheduled maintenance, adhoc repairs and other matters that may cause inconvenience to residents

Attend to faculty residents\xe2\x80\x99 requests, feedback and / or complaints and follow up to resolve them

Engage faculty residents on billing matters

Maintain up-to-date, accurate faculty residents\xe2\x80\x99 records, e.g., resident particulars, and occupancy

Handle general queries via emails, calls, MS Teams, ServiceNow platform and other NTU system

Analyse feedback received, update feedback catalogue, and generate reports for management review

Requirements:

University Degree in any discipline

At least 5 years of working experience in relevant field such as customer-oriented or customer service sectors

Work experience in hospitality sector, especially hotel, hostel or related industry would be advantageous

Excellent written and interpersonal skills

Proficient in MS Office Applications (Word, PowerPoint, Excel, Access etc.)

Resourceful, strong problem-solving skills and ability to manage deliverables under tight timelines

Ability to adapt and use of enterprise IT systems

Hiring Institution: NTU

Nanyang Technological University