Job Description

Support Students. Strengthen Processes. Grow Your Leadership.
We are looking for a proactive and motivated team manager to support the smooth delivery of financial aid services. In this role, you will supervise day-to-day operations, guide a small team, and help implement process improvements that make a real difference to our students. This position is ideal for individuals who enjoy managing people and operations, solving problems, and contributing to service excellence.
What You Will Do
Operational & Service ExcellenceOversee daily financial aid operations to ensure timely and accurate processing of applications. Support the administration of scholarships, bursaries, and financial aid schemes. Ensure compliance with policies, procedures, data protection, and audit requirements.

Team Supervision & CoachingProvide guidance, on-the-job training, and support to financial aid staff. Foster a positive, customer-focused culture within the team. Manage escalated cases professionally and work towards effective resolutions.

Process & Service ImprovementsReview existing processes and suggest practical enhancements to improve efficiency and student experience. Assist in updating SOPs and supporting system improvements or testing activities. Participate in continuous improvement initiatives across the financial aid function.

Stakeholder Support & CommunicationCommunicate clearly with students, faculty, internal departments, and external partners. Help stakeholders understand financial aid policies, requirements, and processes. Provide timely updates and ensure consistent service standards.

Data & ReportingCompile and review operational data to identify trends or issues. Prepare routine reports and support data-driven decision-making. Highlight areas for improvement based on findings.

Change SupportHelp operationalise new policies, procedures, or system changes. Support communication efforts and basic training for staff when changes are introduced.


What You BringDiploma or Bachelor's degree in any discipline. At least 2 years of supervisory or team-leading experience in financial aid, student services, administration, or relevant fields. Strong communication and interpersonal skills. Meticulous, organised, and able to manage multiple tasks. Experience in process improvement or service enhancement. Proficiency in Microsoft Word and Excel; familiarity with data analysis is a plus. A customer-centric mindset and willingness to grow in leadership responsibilities.

Why Join Us?
You will join a supportive and mission-driven team where your work directly contributes to students' well-being and success. This role offers hands-on leadership experience, opportunities to learn process and system improvement, and the chance to grow your career in student services and operations.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU