Assistant Manager, Front Office (duty Manager) Jr
Singapore, Singapore
Job Description
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Assistant Manager, Front Office (Duty Manager)
Job Highlights:
- $3000 - $4000 + AWS + Meal Allowance (Depends which hotel) + Medical Benefits ($2000/year) + Flexible Benefits ($1000/year) + 14 AL + 2 Flexi Family Care Day + 1 Birthday Leave + Travel Benefit: Once every two to three years, employee will be given a quantum to travel overseas for global exposure.
- 5 days work week: Fair Rotational Shift (Must be able to work rotating shift, work during weekend and Public Holidays)
- Location: Telok Ayer or Sentosa (Priority), EAST, CENTRAL, SOUTH Area (HR will consider other locations depending on CDD\'s experience
- Responsible for the proper, efficient and profitable functioning of the Hotel
- Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services
- Monitor the junior staff\'s conduct and job performance and to ensure that all staff project a positive corporate image to guests
- Ensure that quests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests
- Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that GM, Secretary, Sales and other relevant Departments are informed of the VIPs
- On commencement of shift to check Logbook for messages and follow up actions. Ensure keys in his custody are issued only to authorised personnel
Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions - Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest\'s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
- Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies
- Responsible for training of all reception staff including planning, organising and conducting OJT.
- Conduct spot checks on the outlets in the absence of Outlet Manager
- Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist Sales to maximise revenue and occupancy from group allotments
- Directly responsible for the evacuation of staff and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training which require by law and regulation
- Preferably 5 years of working experience in hotel front office with 1 year as a Duty Manager
- Able to perform rotating shifts
- Positive attitude and outgoing personality and good public relations skills
- Must be able to attend training when assigned
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*We regret to inform you that only shortlisted candidates would be notified*
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd/ EA License No: 20C0280 KOK JEAN RAY/EA Personnel No: R22110935
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Job Detail
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Job IdJD1290606
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned