Job Description

ABOUT FAIRMONT SINGAPORE AND SWISS\xc3\x94TEL THE STAMFORD

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia\xe2\x80\x99s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we\xe2\x80\x99d love to hear from you!

Reservation Co-ordinator/Executive, Reservations

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage group bookings in accordance with the company group booking procedures
• Process all reservation requests, changes and cancellations received, keeping the Director of Reservations & Revenue Management team informed of any major changes to group blocks
• Create Idem Links
• Enter group rooming lists into PMS and manage group inventory in liaison with the group booker
• For Groups without a BEO and cruise segment:

o Liaise with the group booker to organize transfers required by groups

o Liaise with F&B outlets & Banquet to book catering, luggage room and check-in/out arrangements as required by groups

o Monitor bookings from option period through follow-up on payment requirements

• Coordinate with Front Desk on group folio and ensure all bills are signed and settled by bookers
• To assist in maximizing hotel revenue promoting the hotel and services to all guests
• Inform internal hotel departments of particular group needs to ensure smooth service delivery
• Ensure appropriate levels of staffing for group arrivals and departures to assist with luggage management, check in and check out from execution departments such as Front Desk and Concierge
• Coordinate timing with Front Desk to ensure meet & greet the group up on arrival and ensure a smooth check in process
• Deliver exceptional guest service in all interaction with the group, prior to arrival, during the group stay and post stay
• Keep up to date with all hotel products, services, pricing and current promotional offers as well as VIP arrivals and special events
• Must be able to work any shift assign to include evenings, weekends or holidays as needed or requested
• Actively participate in team meetings and ongoing training session to keep abreast of group details, procedures and policies
• Follow hotel\xe2\x80\x99s policies, procedures and service standards
• Create reservation upon receiving rooming list and process revisions and cancellations
• Initiate Group Resume 7 days prior to first arrival of each group.
• Attend Group Spec Meeting to allow Front Desk, Concierge and Banquet to understand the groups\xe2\x80\x99 requirements
• Attend Group Status Meeting
• Prepare Welcome Card and Welcome Amenities for VIPs. To hand over to Front Desk to follow through the orders
• To arrange for Room Drop/Turn Down Services with Front Desk/Concierge when required

Qualifications:

\xc2\xb7 Candidate must possess at least a GCE \xe2\x80\x9cO\xe2\x80\x9d level certificate

\xc2\xb7 Minimum of 2 year of relevant experience in the hotel industry

\xc2\xb7 Strong computer knowledge of Microsoft Office and Opera system

\xc2\xb7 Working experience at Front Desk or Reservation would be an advantage

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/2500

Accor