Job Description

About us
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the worlds leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.
We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler for our customers, our employees, our investors, and our society we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.
We want to be the logistics company people turn to the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.
Responsibilities
Innovation Generation

• Ensure that all ideas at various stages are centrally maintained and monitored for progression across all stakeholders.
• Track and report all improvement cost savings linked to innovation regularly to keep stakeholders engaged.
• Demonstrate leadership in working with a country team of approximately 20-30 people across diverse cultures to leverage technology for operational benefits.

Innovation Engagement & Implementation

• Lead innovation programs that have clear projects and demonstrate a positive business case for deployment on the operational shop floor.
• Manage and drive projects that involve cross-functional teams across different countries to realize the full benefits of technology.

Innovation Value Proposition to Customers

• Develop innovation packages for stakeholders (e.g., Business Development, Client Support Services, Account Management) to share our innovation journey with existing and new customers.
• Drive effective engagement with customers regarding our innovation programs and progress, ensuring they recognize how innovation provides a competitive advantage for DHL.
• Create marketing materials (in the form of write-ups or videos) on innovation for Service Logistics.

Advocate for Innovation

• Support engagement and drive clear communication across functions (within Service Logistics, DHL Supply Chain, and Customer Solutions & Innovation) at global, regional, and country levels to ensure successful implementation of innovation adoption.
• Be a strong advocate for customers, ensuring a constant push within operations to adopt the latest relevant technological solutions that achieve cost-effectiveness and efficiencies.
• Maintain strong financial acumen to ensure that all innovation implementations yield financial benefits network-wide.
• Drive the adoption of Remote Collaboration Tools (RCT) to support growth, particularly in Life Sciences, Healthcare, and circularity initiatives.

Product Development and Deployment

• Drive identified innovation products from concept to onboarding new customers, ensuring value is delivered to both operations and customers across different business models in Service Logistics (e.g., Technical Services and Circular Economy).
• Develop necessary marketing content and cost models that effectively onboard new customers to the new product platform.
• Lead the expansion of Remote Collaboration Tool (RCT) adoption to support growth, particularly in the Life Sciences, Healthcare, and circularity sectors.

Requirements * Over 4 years of relevant experience in the logistics and supply chain industry.

• Proven track record of implementing and scaling innovation initiatives.
• Strong stakeholder management skills with the ability to influence diverse teams and stakeholders from various cultures and work styles.
• Excellent communication and interpersonal skills.
• Financial acumen and experience in driving cost-effective solutions.
• Ability to clearly demonstrate the value of innovation to secure new opportunities and position innovative approaches as key drivers for success.
• Support DHL value proposition and maintain a competitive advantage in the marketplace through innovative solutions.