Job Description

Position Overview
Our Programme.Operations.Digital (P.O.D) department is hiring a PMO Manager to:

• support the project delivery teams in the area of tracking of project performance and risk management
• strengthen governance and compliance by enforcing governance framework
• adherence to project standards and compliance standards
• ensure that the project is aligned with department goal and managing resource allocation effectively

Role & Responsibilities
IT Workplan Demand Management

• Champion annual work planning reviews with stakeholders, from IT investments budget to resource demand agreement with users
• Manage and operationalize demand management process with rigor in governance & compliance

Projects Performance Management

• Support Balance Scorecard Goals via portfolio and project performance measurement & report and analysis
• Report and analyze delivery balance scorecard KPIs, including budget utilization and highlight any areas of concerns and work with stakeholders for resolutions
• Manage regular reporting and monitoring activities in the Program Management Office

Standards, Methodologies & Processes

• Initiate & implement process improvements to aid demand and delivery fulfillment, marksmanship & performance dashboard
• Coach junior team members to improve team productivity and operational excellence
• Provide training and guidance related to project reporting and monitoring to Project Managers
• Establish and implement standards and guidelines on project management practices, costing etc
• Support PMO initiatives like internal process audits, roadshow, steering committee etc

Project Delivery

• Oversee the successful delivery of various programme tracks that are under programme purview
• Work with respective teams for project resource requirement planning and project resource performance improvement for major project implementation
• Identify and coordinate actions to improve the quality of project delivery based on monitoring and reporting activities and management information
• Manage overall project register and report portfolio key performance metrics
• Track major project timeline, deliverables, dependencies, assumptions, issues and risks
• Track major projects review activities against expected milestone deliverables, sign-off, change request and closure
• Assist in project-related issue resolution and risk mitigation
• Collaborate with business stakeholders and IT peers to assess and identify solution and implementation risks
• Work with project managers from different departments/teams to ensure timely delivery, alignment with Project Management Methodology (PMM) processes, deliverables and reporting
• Drives alignment & bridge gaps across the key business needs, processes & technology
• Coordinates and drives implementations across the core systems/applications

Requirements

• Bachelors Degree in IT or other relevant fields
• Minimum 12 years of PMO/PM experience
• Programme management experience, preferably in managing programmes in a large sized organization operating in a highly complex environment
• Proficient in Microsoft Office Excel, MS SharePoint Workflow Automation, familiar with methods and tools for annual work planning and budgeting
• Knowledge of Tableau, JavaScript, SAP will be advantageous
• Good analytical and creative problem-solving skills with a go-getter attitude
• Well-developed written and verbal communication skills with a proven ability to cultivate relationships with a variety of stakeholders.
• Project Management Professional (PMP) certification (or ability to obtain in 6 months)
• Effective information collation, meeting facilitation, one-on-one interactions/ observations and good documentations

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Skills Required