Job Description

What the role is:The Rehabilitation and Protection Group (RPG) undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). Our mission is to empower individuals and families to break cycles of abuse, neglect and offending. As part of the RPG family, the Adult Protective Service (APS) is a statutory service that leads in the policies and processes to safeguard the safety and well-being of individuals, families and vulnerable adults experiencing violence, abuse or neglect.What you will be working on:This is a new function in APS that will attend to emergency cases. Reporting to the Manager/Senior Manager, your role is to undertake emergency case management duties such as immediate safety planning and intervention work for high-risk domestic violence clients experiencing violence, abuse or neglect. You will also assist to develop operational processes, policies, systems and training to support the team. You will be working closely with APS\' professional partners to ensure an effective protection system for family violence and vulnerable adult survivors. As Manager (Domestic Violence Emergency Response Team), you will: \xef\x82\xa7 Carry out statutory functions under the Women\'s Charter, Vulnerable Adults Act and Children and Young Persons Act in the protection of domestic violence, vulnerable adults and children cases such as conducting on-site response to emergency cases, issuance of court notices to ensure safety etc; \xef\x82\xa7 Respond to high-risk cases on-site that involves domestic violence, vulnerable adults and children, conduct safety assessment and implement immediate safety planning to ensure their safety, during and after-office hours; \xef\x82\xa7 Collaborate closely with the professional partners to ensure coordinated case management for the safety of the domestic violence, vulnerable adults and children and their families; \xef\x82\xa7 Develop and implement operational processes and policies to guide the team\'s operations; \xef\x82\xa7 Work closely with the planning team to identify key competencies and trainings for the team; and \xef\x82\xa7 Identify and engage key professionals to collaborate and build up interface to facilitate a smooth service delivery.What we are looking for:\xef\x82\xa7 Tertiary qualification in Social Work, Psychology or related discipline (i.e. Sociology) from an accredited institution \xef\x82\xa7 Prior experience in working with domestic violence and/or vulnerable families is an advantage \xef\x82\xa7 Good interpersonal and communication skills \xef\x82\xa7 Good assessment, problem solving and multi-tasking skills \xef\x82\xa7 Empathetic with high level of emotional resilience and ability to work calmly in stressful situations and environment \xef\x82\xa7 Tenacious and nimble in handling difficult clients and/or situations \xef\x82\xa7 Enjoy teamwork and able to work in a challenging and fast-paced environment \xef\x82\xa7 Basic understanding of the local social service sector \xef\x82\xa7 Proficiency in Chinese dialects, Malay, Tamil or Hindi is an advantage \xef\x82\xa7 Able to do shift workAbout Ministry Of Social And Family Development:\xe2\x80\x9cWe are Professionals with Passion for People\xe2\x80\x9d The Ministry of Social and Family Development (MSF) develops the \xe2\x80\x9cheartware\xe2\x80\x9d for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

Ministry of Social and Family Development