Job Description

As Assistant Manager/ Manager, you will support the Directors in operationalising TriGen's mission and laying the foundation for a strong, future-ready team. You will play a central role in shaping internal systems, leading implementation, and stewarding organisational development.

Key Responsibilities

1. Establishing Foundational Structures

Support the setup of operational systems across legal, governance, HR, finance, and administration. Build internal infrastructure, including IT systems, workflow processes, and communication channels. Lead the development of branding and communication materials for outreach and partnerships. Provide coordination and documentation for governance and compliance matters.

2. Driving Strategy and Execution

Translate strategic priorities into actionable plans and track progress. Oversee day-to-day operations, ensuring cross-functional coordination and timely delivery. Facilitate team meetings and follow up on workstream deliverables. Supervise and coach junior staff and interns as delegated. Contribute to reports, proposals, and documentation for funders, partners, and regulators.

3. Organisation Development and Learning

Shape a values-driven, collaborative team culture aligned with TriGen's mission. Lead internal learning processes across medical, social, and youth development domains. Support strategic planning and knowledge management efforts.

4. Programme Design and Partnerships

Lead the co-design of intergenerational programmes with Medical Leads and partners. Ensure alignment with clinical, social, and youth development outcomes. Manage stakeholder relationships and cross-sector collaboration. Develop scalable implementation frameworks and protocols.

5. Volunteer Management

Design and oversee volunteer engagement strategies for youth and seniors. Supervise volunteer recruitment, onboarding, and development. Strengthen volunteer experience, retention, and leadership. Implement a volunteer leadership framework to build internal capacity.

6. Training and Development

Design and deliver training modules for youth volunteers Facilitate training sessions and reflections to support volunteer development and programme alignment. Collaborate with healthcare professionals to ensure clinical relevance. Lead training evaluations, gather feedback, and iterate content to ensure continuous improvement and learning impact.

7. Project Implementation and Evaluation

Lead project planning and delivery across multiple sites. Resolve operational challenges and ensure quality execution. Oversee data collection, outcome evaluation, and stakeholder reporting. Use findings to refine programme strategy and design.

8. Fundraising and Donor Management

Support the development and execution of a fundraising strategy. Identify funding opportunities and contribute to proposals, grant applications, and reports. Build and maintain strong relationships with donors. Manage donor engagement systems and communications.

Requirements

Values:

Deep commitment to intergenerational work, community well-being, and the holistic development of both youth and seniors.

Qualifications:

Degree in social work, public health, community development, healthcare, or related fields.

Experience:

At least 4 years of relevant experience, preferably in programme development, volunteer management, community engagement, or operations in the social or healthcare sectors.

Training & Facilitation:

Confident in delivering training sessions and facilitating group reflections or discussions. Experience in designing and adapting training content for youth or community settings is strongly preferred.

Leadership:

Strong project management and team coordination skills. Experience supervising staff, volunteers, or interns is an advantage.

Communication:

Excellent written and verbal communication skills. Able to represent TriGen professionally in both internal and external settings.

Collaboration:

Strong interpersonal skills and the ability to build trust and partnerships across sectors--including healthcare, youth development, and social services.

Work Schedule

: Willingness to work on some weekday evenings and weekends to support volunteer engagement, programme delivery, and stakeholder meetings. A time-off system will be in place to ensure adequate rest and work-life balance. *

Technical Skills

: Proficient in Microsoft Office. Familiarity with basic data entry, volunteer databases, or comms tools (e.g. Canva) would be helpful.