Job Description

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Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore\'s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.

The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.

Main Duties and Responsibilities

\xc2\xb7 Overall in charge of daily Membership Operations.

\xc2\xb7 To cover Membership operations as MEC IC, if in need, due to shortage of manpower.

\xc2\xb7 To oversee monthly roster and ensure manpower deployment suffice for daily operations, especially, PHs and peak periods.

\xc2\xb7 To recruit PT/ Contract staff for peak days and peak periods, including interns.

\xc2\xb7 To support Membership FT / Contract staff performance appraisal.

\xc2\xb7 To assist in HR-related matters for operations team.

\xc2\xb7 To conduct refresher training sessions for all new and existing staff periodically.

\xc2\xb7 To conduct onsite and online UAT for new PLUs.

\xc2\xb7 To assist in conduct onsite and online UAT for new PLUs.

\xc2\xb7 To act as first verifier in verifying Online Refund Requests.

\xc2\xb7 To upkeep Membership Operation SOPs and recommend changes if required.

\xc2\xb7 To investigate feedbacks from members/ guests received onsite and online pertaining to Membership Operations and staff service deliverance.

\xc2\xb7 To communicate new membership initiatives and promotions to Membership Operations team through Administrative Instructions or emails, whichever applicable.

\xc2\xb7 To handle onsite requests/ enquiries (eg. Extension of caretaker voucher, Conversion to annual membership & etc).

\xc2\xb7 To generate idea of enhancing member or guest experience at Membership & Experiences centres.

\xc2\xb7 To prepare monthly OT records for checking and update Overtime records in AAS for approval.

\xc2\xb7 To prepare and submit Return/ Void & Service Recovery Report monthly and quarterly for checking.

\xc2\xb7 To prepare monthly Feedback reports for review.

\xc2\xb7 To attend promotions/ campaigns AI briefings.

\xc2\xb7 Any other duties as assigned.

Requirements

\xc2\xb7 Degree in Marketing, Communications, Business or the equivalent.

\xc2\xb7 Preferably 4- 5 years of relevant experience in the service/tourism and or integrated resorts industry.

\xc2\xb7 Excellent communication and written skills.

\xc2\xb7 Dynamic team player with a positive attitude.

\xc2\xb7 Self-motivated, resourceful, customer-oriented and meticulous.

\xc2\xb7 Customer service / Guest experience/ Contact centre will be an advantage.

\xc2\xb7 Thrives in a fast-paced environment, with the ability to multi-task and meet tight deadlines.

\xc2\xb7 Proficient in Microsoft Office applications, Galaxy and CRM+ system.

\xc2\xb7 Willing to travel to different locations.

\xc2\xb7 Able to work on weekdays, weekends and public holidays.

Specialization : Sales and Marketing
Type of Employment : Permanent
Minimum Experience : 4
Work Location : Corporate Office

Mandai Wildlife Reserve