Job Description

ITT Network Demand Management (NDM) organization is the center of technical competence for Network Infrastructure technology stacks that covers LAN, WLAN, Firewall, Tools, and Wide Area Network. ITT Singapore NDM team is the APAC regional representative of the Global NDM organization, supporting Mercedes-Benz businesses across Asia Pacific region. Together with Global NDM, we are working closely to serve wide-spread of business demand coverage including Mercedes Benz Plants, Offices, Warehouses, R&D sites, VPCs, Data Centers, and Business Partners.

We are looking for technical lead for Campus Network demand consultation and architectural level discussion. The role will be responsible for demand management, network project support from central ITT organization for all network services (LAN/WiFi/Security/SD-WAN/NW-Services and passive infrastructure. Furthermore, the incumbent is required to ensure the realization of the transformation goals of the locations, support and consult in planning #TAF related network topics (business projects, transformation). The incumbent will also acts as a subject matter expert and involved in the discussion for the technical design of large complex Enterprise Unified Communications Infrastructure and Collaboration.

RESPONSIBILITIES

1. Strategy

• Support all topics of ITT/TN department e.g. Campus Network, SDWAN, Campus Network Netsec, SITS, and all other upcoming topics

• Support the CMO RTC service owner to maintain the service planning and general service continuity e.g. Telephony, Mobile communication and Video Conference standards in APAC

• Maintain the Real-Time communication shared services that being rolled out in APAC region in particular attention in areas related to ITIL, based processes and standardization across APAC and increase overall business with the markets

• Gather local demand in services and adjust service portfolio of SSC accordingly

• Maintain service availability within cost and efficiency constraints

2. Organization & Leadership

• Provide consulting support (NDM Role) for local network contacts in APAC on all of the topics of Campus Network

• Provide consultation to CMO RTC service teams, acting as Subject Matter Expert to central ITlx departments in Real-Time Communication topics related to company standards, architectures and products

• Act as Regional Governance function for Real-Time Communication demands

• Ensure the quality and continuity of the Real-Time Communication service operation in the APAC region

• Manage the third party operators

3. Real Time Communication

• Manage the whole process of service design, service transition and service operation of Real-time communication services such as IP Telephony, Call Center, Efax, Softphone, and Video Communication infrastructure

• Enforce alignment with the architecture to global Mercedes Benz standards for Real-Time Communication technologies

• Manage implementation of any Real Time Communication related projects

4. General Network topics

• Act as single point of contact in the APAC region for all NDM role, Campus Network topics, and Real-Time Communication related topics

• Consult and support of information exchange between regional shared service teams and central ITx departments e.g. Client, Server, AD, Identity Management, Security and Network related topics

• Support of requests from central or local CoC\'s for application hosting in the APAC region in terms of technical consultation and cost calculation for shared services

• Provide introduction and training of regional stuff for a new established process/tool for managing the Mercedes-Benz application access for BPs and JV partners in APAC.

5. Budget/Costs (Planning)

• Support line manager in performing budget planning and spending

• Maintain/track the shared service SLA with the internal customer in the APAC region.

• Degree from a reputable university or significant course work in Computer Science, Networking, engineering or other computer-related fields of study

• Proficient in Project Management, Cisco Network Engineering certification, VOIP and Video Conference technologies,

HP/Aruba related technology

• Strong knowledge and experience in Project Management, Campus Network design, architecture, technology, deployment model, Firewall, IDS/IPS, and general network security concept.

• Proficient understanding and strong experience in Call Center design, deployment, troubleshooting, Unify VOIP products (OpenScape series), Polycom infrastructure product such as Polycom RMX, Polycom DMA, VBP, as well as Polycom endpoints

• Strong knowledge and experience in Cisco VC infrastructure product such as Cisco VCSx, CUCM, TMS, as well as

Cisco endpoints.

• Knowledgeable in LAN and WAN technologies, especially to support the Real-time Communication application and in the Telecommunication as a Service product such as Unify Circuit, Cisco Spark, Skype for Business.

• Proficient understanding in CTI integration with CRM application like Salesforce.com, PEGA, BMC Remedy.

• Capable to demonstrate experience in Teamwork

• Excellent working technical knowledge and understanding of Network Routing, Switching, Network WLAN technology, design and architecture, SDWAN technology, Voice over Internet Protocol (VoIP), Video Conferencing/Streaming, Call Center design, implementation and troubleshooting, Computer and LAN Configuration, Computers/Networks and Devices, Communication Systems and Communication Security

• Excellent working knowledge and understanding of Network Management System (NMS) / Operations Support System (OSS), Microsoft Lync/Skype for Business, Cisco Jabber, Voice Gateway, Unified Communications, Call Control, Unity Connection, Voice Mail, Session Initiation Protocol (SIP), TelePresence, Polycom Video Conferencing, Call Routing, Computer Telephony Integration (CTI), Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), Interactive Voice Response (IVR), Private Branch Exchange (PBX) and Fax/eFax.

Mercedes-Benz