Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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Job Title: Assistant Manager, Operational Risk and Data Governance
Job Summary:
Join our team and help shape the future of risk management at Sun Life while accelerating your career growth in this multifaceted and impactful role.
As a vital member of our First Line of Defence, you will play a crucial role in safeguarding our operations across key areas including Third-Party Risk Management, Business Continuity Planning, Crisis Management, and Data Lifecycle Management.
This dynamic position offers diverse learning experiences across multiple risk domains, directly contributing to Sun Life's organizational resilience. You will engage in challenging projects, collaborate with cross-functional teams, and develop valuable skills in a fast-paced environment. This is your opportunity to grow your career while making a significant impact on our global operations.
Key Responsibilities:
Third Party Risk Management (TPRM)

• Implement and refine TPRM policies and guidelines across the Asia region
• Support business functions in day-to-day TPRM operations and controls
• Collaborate with key stakeholders to develop TPRM approaches that meet corporate and regulatory requirements
• Partner with second-line risk functions and subject matter experts on risk and policy compliance
• Foster a strong third-party risk culture through engagement, influence, and targeted training

Business Continuity Management (BCM) / Crisis Management

• Provide guidance and coordination for all elements of the BCM Policy
• Conduct BCM Risk Assessments and Business Impact Analyses
• Develop and maintain Business Continuity, Crisis Management, and Disaster Recovery Plans
• Ensure comprehensive BC plans across all business areas
• Collaborate on continuous improvements to the BCM program
• Facilitate BCM testing and Call Tree Testing
• Execute the annual cycle of BC activities within the Business Unit
• Support Leadership Team during crisis events and implement lessons learned

Data Lifecycle Management (DLM)

• Implement a comprehensive DLM strategy aligned with business objectives
• Establish and maintain data governance policies and procedures
• Ensure compliance with the relevant data protection regulations
• Implement data classification, retention, and quality standards
• Monitor and report on data quality metrics
• Liaise with departments to understand data needs and provide best practice guidance
• Conduct training on DLM policies and procedures
• Develop and maintain DLM dashboards and reports

Additional Responsibilities

• Participate in and support other risk-related projects as required
• Stay updated on industry trends and best practices in risk management
• Contribute to the continuous improvement of risk management processes

Qualifications:

• Bachelor's degree in Business, Finance, IT, or related field
• 3-5 years of experience in risk management related work, preferably in Insurance
• Familiarity with relevant regulations and industry standards
• Knowledge of TPRM, BCP, and crisis management principles
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, collaborative environment

Job Category: Customer Service / Operations
Posting End Date: 20/11/2025

Skills Required