Job Description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team\'s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Purpose of Role

To plan, implement and support daily hospital operations and ensure the team of frontline staff provides a consistently high level of service standards.

Responsibilities

• Perform daily supervision and monitoring of Patient Service Associates (PSA) and Patient Service Coordinators (PSC) and ensure consistent high level of customer service.
• Ensure hospital facilities are kept in good condition and maintain 5S standards.
• Analyse and investigate patient feedback/ complaints and implement corrective actions and preventive measures.
• Responsible for staff daily assignment, scheduling of roster and arrange for cross coverage.
• Play an active role in communicating products, known issues and policies changes to staff.
• Directly coach staff and develop/ update training materials.
• Able to present ideas convincingly to generate acceptance from others.
• To be actively engaged in the monitoring of discipline and conduct of all PSAs and PSCs.
• Actively identify and carry out process improvement for areas directly involved. e.g. Kaizen, WOW initiatives.
• Accurate and timely submission of reports e.g. monthly BSC, OQC.
• To support Emergency Planning activities e.g. civil emergency, pandemic outbreak, etc.
• To participate in corporate events, whenever necessary e.g. outreach programmes etc.
• To motivate and encourage staff participation in community outreach programmes etc.
• To undertake any assignments or projects when assigned by the Manager/ HOD.

Requirements

• Degree from a recognised institution is preferred.
• Good communication and interpersonal skills.
• Relevant supervisory experience is advantageous.
• Knowledge of hospital operations would be preferred.

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering \xe2\x80\x9cIncredible Care & Health, Together\xe2\x80\x9d, reach out to us today.

National University Health System