Core member of the project team to develop a new online platform system with IT team that enable 250+ service providers in the long term care sectors to apply and claim for sector grants schemes in an efficient and effective manner
Work with external and internal stakeholders on business process redesign coupled with change management to enable seamless application and claim processes and ensure robust governance framework is in place
Determine operational objectives by studying business functions and gathering information as well as evaluating output requirements and formats
Improve systems by studying current practices and design modifications
Construct workflow charts and diagrams upon studying system capabilities as well as involved in functional specification, acceptance testing and preparing training materials
Recommend controls by identifying problems and writing improved procedures
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