Assistant Manager (service Engagement)
Singapore, Singapore
Job Description
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SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. We believe in investing in our people, to help them achieve their career aspirations. With a strong culture based on commitment, integrity, passion and teamwork, we provide a conducive environment for our people to succeed.
We are looking out for self-motivated, dynamic and talented individuals to join our growing team. If you are keen to uphold world-class grid reliability and drive a sustainable future for all, join us and make your mark in the energy industry today!
What you\'ll do:
- Responsible to collate and analyse key performance indicators relating to customer feedback/complaints/enquiries on a timely basis, and to liaise with other related units/sections whenever necessary
- Provide inputs on the monitoring of service quality efforts/initiatives and monitor progress on a periodic basis
- Develop and/or review systems and processes and manage the day-to-day activities relating to the Customer Feedback Management System
- Assist in conducting market research, industry benchmark, calibration sessions and surveys to identify / implement trends and best practices to improve service quality levels
- Plan and execute initiatives and programs relating to Service Engagement
- Manage and conduct customer service audits
- Prepare monthly statistics report and present findings to management and relevant units/sections
- Any other ad-hoc duties as and when assigned
What you\'ll need:
- At least a degree with 4 \xe2\x80\x93 5 years relevant experience preferably in Service Engagement / Quality and / or Customer Service
- Experience in conducting surveys, customer feedback management and customer relationship management will be advantageous
- Possesses a strategic mind set on organizational service engagement / quality
- Experience in data analysis is advantageous preferably with Power BI knowledge
- Proficient in Excel and MS Office applications
- Independent and self-driven, with ability to work in a fast-pace environment
- Demonstrate strong interpersonal and strong analytical skills with an eye for details
- Be flexible and willing to adjust responsibilities to align with developing business needs
- Effective communication skills \xe2\x80\x93 both written and oral with good command of English language
- Possess strong problem-solving skills and ability to handle impromptu situations
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Please click on the blue \'Apply\' button at the top right hand side corner of this screen, if you are keen to apply for this job.
Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.
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Job Detail
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Job IdJD1305012
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned