Assistant Manager Job in NEA National Environment Agency

Assistant Manager

SG, Singapore

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Job Description

[What the role is]

You will work in Quality Service Department (QSD) to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.

[What you will be working on]

You will be responsible for the following:

Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards. Manage service-related matters pertaining to the Public Health pillar. Handle difficult customers and perform service recovery where necessary. Track and analyse the feedback and appeals received. Propose corrective action, changes and improvements for effective customer service and satisfaction.

[What we are looking for]

Requirements:

Keen interest in environmental public health Excellent communication and interpersonal skills Excellent writing skills Strong leadership skills and a good team player * Proficient in Microsoft Office application

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