Job Description

:

Lead and manage the Fault Management Center (FMC)team, including FMC Team Leaders and Operators, to ensure smooth daily operations. Schedule manpower and ensure minimum manning requirements are consistently met. Train, guide, and equip team members with up-to-date knowledge of processes and procedures. Ensure updates to contact lists and related documentation are carried out promptly. Monitor all outstanding tickets, identify those pending closure, and follow up for timely updates. Create, analyse, and present operational reports to management and stakeholders. Manage customer relationships and coordinate with internal teams as required. Oversee manpower allocation and support operational planning. Perform backup or download of recordings when required. Handle any ad-hoc tasks assigned by superior.

Job Requirements :

At least a tertiary or diploma qualification. At least three (3) years of relevant experience in Helpdesk/Call Centre operations and management. Able to work independently and possess good interpersonal skills. Good verbal and written communication skills. Proactive, able to work with minimal supervision, and able to perform under pressure. Service-oriented mindset with a high level of initiative and integrity. Building and M&E knowledge is preferred. Strong leadership qualities with good planning and organisational skills. Has a good safety mindset and displays good WSH behaviour


At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.





Join us and be part of the adventure of the century!

Business Unit:

GBU Local Energy Infrastructures

Division:

LEI SEA - Singapore

Legal Entity:

ENGIE Services Singapore Pte. Ltd.

Professional Experience:

Skilled ( >3 experience <15 years)

Education Level:

Technical College Diploma

Company Name:

ENGIE Singapore
Why this matters to us


Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.