Job Description

The Role Responsibilities

Role Purpose

The job holder is responsible for processing of approved loan applications in line with committed service levels and policies.

• Assist Unit Head, Wealth Management Operations to fulfil processing operations for the Singapore Business to a high level of accuracy, integrity and completeness. Ensure Quality and Timeliness of Service Delivery - TAT and accuracy
• Handle the processing of approved loans and provide oversight in activities performed by outsourced partners
• Perform Marked-To-Market updates for Wealth products in monitoring of loan portfolios
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank
• Ensure service standards are met to facilitate smooth transfer of proceedings relating to drawdown
• Liaise with branch managers/PFCs regarding customer\xe2\x80\x99s enquires/complaints and to solve complicated enquires from customers.
• To provide clarification to processing Hub, Channels and Relationship Managers on operational issues
• Perform analytical support relating to credit operation such as collation of productivity statistics

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 5+ years relevant experience in in banking operations, retail banking products and processes
• Fair knowledge in Credit Operations, Process Management or Wealth Operations
• Keen sense of risks and operational controls to quickly respond to issues and changes in the business or operating environment
• Team player with excellent interpersonal and communication skills to interface credibly with internal and external parties
• Proficient in Microsoft Office
• Excellent verbal, presentation and written communication skills
• People and service oriented. A team player
• Proactive and solution driven

Role Specific Technical Competencies

• Credit Operations
• MS Word, MS Excel

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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