Job Description

What the role is:The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.We can offer you:

• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

What you will be working on:

• Responsible for ensuring the library experience is accessible for persons with disabilities by:
• Developing a good understanding of library users and their profiles through day-to-day ground engagement and various forms of research instruments.
• Organising inclusive and accessible programmes and ensuring that programmes remain relevant and impactful by evaluating participants' feedback and analysing data such as participation rates.
• Adapting the use of assistive tools and technology for library services.
• Maintaining the quality and relevance of the accessible collection by evaluating and analysing data such as branch collection usage and loan data.
• Monitoring feedback on capability of frontline service staff and refining training plan and materials to ensure staff are abreast of necessary skills and knowledge to interact with persons with disabilities.
• Reviewing accessibility of digital content and working with IT colleagues to ensure continued improvements to digital content accessibility.
• Studying user behaviour in physical spaces so that universal design of the physical space can be enhanced.
• Building partnerships and collaborating with disability advocates and community partners to further the cause of an inclusive society.

What we are looking for:

• At least one to two years of relevant experience with persons with disabilities, in project management, community engagement and/or marketing/promotion.
• Passion for an inclusive society for the disability community in Singapore is necessary.
• Passion for reading and learning will be an advantage.
• Team player with excellent interpersonal skills.
• Good analytical, written and verbal communications skills.
• Related qualifications in Special Education and Disability Studies will be an advantage.
• Required to perform shift work and work on weekends.
• Skills in technology, art, craft, engineering, music, science, green design, and computer software/programmes (video editing etc) is good and can be stated in application.

The successful applicant will be appointed on contract till 31 Dec 2026.Work location: Punggol Regional LibraryPlease be informed that only shortlisted candidates will be notified.About National Library Board:To each reader, the library is a window to a vibrant imagination and exciting possibilities. For families, the library experience occupies a special in their hearts and of memories collected over generations. Libraries hold a special and familiar place in each of our hearts. NLB seeks to provide a trusted, accessible and globally-connected library and information service so as to promote a knowledgeable and engaged society. If you share our passion to create memorable library experiences for all our readers, we invite you to join the NLB family.

National Library Board