Job Description

Overall purpose of job: Perform and supervise daily Pre & Post Processing/KL UPC processing transactions of the section. Ensure all transaction received are scanned to KL UPC for processing as per the Service Level indicators (SLI). Also ensure excellent customer service and risk controls are within the established Guidelines/Procedures.

Main activities / tasks (Principal accountabilities):

\xc2\xb7 Plan, Manage and Control Day-to-Day Activities.

\xc2\xb7 Ensure that day-to-day operations of the Section is done correctly and promptly.

\xc2\xb7 Adhere to Service Level Agreement (SLA) and Procedures/Guidelines.

\xc2\xb7 Monitor activities to ensure quality results.

\xc2\xb7 Handle, document and resolve all exceptions expeditiously.

\xc2\xb7 Resolve problems and make appropriate decisions.

\xc2\xb7 Monitor and follow up for outstanding/pending transactions.

\xc2\xb7 Receive and acknowledgment all Application, Instructions, Documents from Service Counter

\xc2\xb7 Day end reconciliation of item received vs items scanned/processed.

\xc2\xb7 Cover the duties of AM/BO whenever the need arises.

\xc2\xb7 Prepare for contingency in the event of staff shortage and absence.

\xc2\xb7 Develop, Motivate and Lead Staff.

\xc2\xb7 Provide quality training and guidance for staff to raise competency and adaptability to changes.

\xc2\xb7 Display good work ethics and attitude to foster a high-performance culture and teamwork.

\xc2\xb7 Ensure Quality Customer Service.

\xc2\xb7 Understand needs of internal and external customers to ensure quality customer service at all times.

\xc2\xb7 Ensure customers are attended to promptly and professionally.

\xc2\xb7 Inculcate good customer service culture to all staff.

\xc2\xb7 Provide technical advice to both internal and external customers.

\xc2\xb7 Institute Continuous Process Improvements.

\xc2\xb7 Identify suitable areas/work for improvement to increase productivity.

\xc2\xb7 Review all processes with staff for improvement.

\xc2\xb7 Manage Loss, Risks and Costs.

\xc2\xb7 Identify, understand and manage risks and to take necessary steps to contain and/or minimise them.

\xc2\xb7 General.

\xc2\xb7 Perform other tasks as may be assigned by Supervisor.

Qualifications

\xc2\xb7 Possess excellent interpersonal and communication skills as well as a high level of discretion and integrity

\xc2\xb7 Proficiency in Microsoft applications/ IT savvy would be an advantage

OCBC Bank