Assistant Manager/manager, Velocity Account Services

Singapore, Singapore

Job Description


A. Job Purpose

To handle daily processing / data input of customer requests on timely and accurate basis.

B. Core Functions & Responsibilities

As a Maker

  • Process / perform data entry for all verified requests on timely and accurate basis.
As a Checker
  • Verify completeness of all forms received from sources and ensure all requests are properly authorized (according to signing mandates) before handling over to Maker for processing.
  • Check that all amendments made on the forms are properly counter-signed
  • Check and ensure all input performed by the Maker are accurate on the same day via online system check / online system approval.
Both
  • Attend to enquires on processing status of customer request / any issues pertaining to the request handling.
  • Resolve complaint and ensure appropriate actions are taken to minimize the impacts and prevent future occurrence.
  • To handle exception cases & escalate to Team Lead / Head of Section, if necessary
  • Attend to all irregularities / non-conformance highlighted in the daily operations & escalate to Team Lead, if necessary
  • Account for the documents received and perform end day reconciliation.
  • Observe and comply with documented policies/ procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc.)
  • Promote quality and risk awareness among staff.
  • Perform any ad-hoc assignments given by the Team Lead / Head of Section / Head of Department
C. Other Roles & Responsibilities

1) Financial
  • Identify, measure, track and reduce PONC opportunities.
  • Manage and plan the operations resources & delivery through Management Operating System (MOS)
2) Customer & Product
  • Review and handle daily operations issues in support of Business Units (GCB & CFS)
  • Evaluate and implement business processes / strategies to support business initiatives.
  • Manage the processes to meet SLA requirements as agreed with Business Units (GCB & CFS)
  • To review and update process maps / procedures and control checklists.
  • Update the team\xe2\x80\x99s work-plan for new initiative, ad-hoc project and new migrated process.
  • Act as back-up and resume roles & responsibilities of line supervisors during contingency
  • Conduct UAT for system enhancement / new process pertaining to the team\xe2\x80\x99s area of work.
3) Risk
  • Ensure all irregularities / complaints received by the team are appropriately handled and tis impact on the businesses remains low.
  • Provide guidance and supervise the handling of the exceptional cases.
  • Create awareness on operational risk and regulatory requirements among staff through RRSA/RCSA and ensure 100% compliance.
4) Quality
  • Promote quality awareness among staff.
  • Review and explore opportunity for continuous process improvement.
5) People
  • Manage a team of staff.
  • Manage marginal performers within the Team.
  • Promote teamwork among staff.
  • Review, track, recommend / conduct training courses for each staff within the team.
  • Coach and develop team members to ensure that they are sufficiently trained and equipped with the new processes and system.
  • Arrange cross-training for the staff within the team to enrich their job scope and staff development.
  • Conduct regular meeting to update the team on operational and staff issues, and to obtain feedback from team members.
  • Improve work balance of staff at the same time increase productivity /efficiency and reduce cost.
Qualifications

-

OCBC Bank

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Job Detail

  • Job Id
    JD1354973
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned