Job Description

We are looking for an individual to support a full-scale loyalty programme which includes managing the members\xe2\x80\x99 enquiry channel, coordination of campaigns and assist in liaison with key stakeholders.

Job Responsibilities:

• Assist in coordination with tenants for the consolidation of marketing collaterals, rewards catalogue and tenant offers
• Daily monitoring of loyalty programme enquiries and timely responses to members, escalating to Team Lead where necessary for prompt and effective resolution and feedback from members
• Assist in the preparation of post campaign reports
• Assist in liaison with vendor for terminal issuance of hardware to tenants
• Assist in testing and implementation of CRM, Voucher and Content Management System, and Smartphone Applications
• Support the team with monitoring/reporting of in-mall partner redemption
• Creating of mock-ups for tenants\xe2\x80\x99 vetting and approval
• Assist in drafting and vetting of marketing collaterals
• Liaise with the Centre Marketing Communication team on rewards programme marketing efforts
• Assist in vouchers processing and vouchers management from partners
• Other ad-hoc duties in relations to the rewards programme

• Diploma in Marketing, Mass Communications or related studies
• Well-versed in Microsoft 365 Suite of applications.
• Some experience with loyalty programmes preferred.
• Basic knowledge in designing software eg. Photoshop, Canva will be advantageous.
• Conscientious and resourceful team player with the ability to take initiative and work independently without excessive guidance.
• Strong communication and interpersonal skills, with the ability to undertake basic cross-department and selected tenant conversations.
• Prior work experience in a marketing role within a retail environment or shopping mall will be advantageous.