Job Description

SAFRA invites suitably qualified applicants for the following position:ASSISTANT MEMBERSHIP SERVICES EXECUTIVEMembership Administration - Membership HotlineHQ, Mount Faber ClubxefxbbxbfKey Responsibilities:You will be responsible for engaging members as well all selected administrative and operational aspects of the membership program which includes:

• Handle inbound and outbound calls for Membership Hotline;
• Respond to emails, online or other forms of written correspondence;
• Perform investigations and offer assistance with appropriate solutions;
• Work with internal stakeholders to follow up on cases assigned;
• Create/update profile of members where required;
• Contribute to the achievement of all hotline KPI targets; and
• Follow-through administrative tasks such as membership related processes and reports, as and when assigned.

Requirements:

• Minimum Diploma with at least 2 years' customer service/operations experience preferred
• Meticulous with strong interpersonal, written and verbal communication skills
• Effective team player who is able to work under pressure;
• Must be a self-starter and a problem solver;
• Strong organizational, record-keeping and follow-up skills;
• Proficient in Microsoft Word and Excel;
• Energetic with good multi-tasking skills, a positive attitude and strong customer focus instinct; and
• Prior experience in a membership programme setting will be preferred
• Able to work on rostered weekends where required by operations or to support campaigns

xc2xb7 Only Singapore Citizens need applyHow do your skills match this job? Sign in and update your profile to get insights.Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?

SAFRA