Job Description

& Requirements
Responsibilities:

Team Management and Task Completion: Oversee and ensure the timely
completion of assigned tasks by the teams.

Officer Deployment and Coverage: Monitor and ensure adequate
deployment and coverage of all officers according to operational
requirements.

Report Submission: Review, vet, and submit reports to clients within
established deadlines.

Client Coordination for Special Assignments: Collaborate closely with
clients to arrange and execute special assignments efficiently.

Officer Audits: Conduct regular audits to assess the performance and
compliance of officers with company standards.

Recognition and Incentives: Issue commendation incentives and
certificates to officers who demonstrate exemplary performance.

Training and Development: Conduct refresher training sessions for
officers as needed to maintain high standards of performance.

Feedback and Complaint Resolution: Carry out preliminary
investigations into feedback or complaints raised by members of the
public (MOP) or client, and take appropriate action.

Handover/Takeover (HOTO) Process: Perform HOTO for officers who have
resigned or been terminated, ensuring a smooth transition.

Spot Checks: Perform routine spot checks on officers to ensure
adherence to operational protocols.

Client Support: Assist clients with queries and provide timely
responses to their concerns.

Officer Support and Guidance: Advise and support officers with their
queries, ensuring they have the necessary information and guidance to
perform their duties effectively.

Others: Required to attend to ad hoc on-site work as well as attend to
ad hoc calls or texts, which may be outside office hours.

Requirements:

Minimum of 3 years of experience in operations management or a related
role, preferably in the security or law enforcement company.

Proven track record of successfully managing teams and operational
tasks.

Strong leadership and team management skills with the ability to
motivate and guide teams effectively.

Excellent communication and interpersonal skills for client liaison
and officer support.

Problem-solving and decision-making abilities, especially in handling
feedback, complaints, and preliminary investigations.

Strong ethical standards and integrity, especially when conducting
investigations and audits.

Flexibility and adaptability in handling unexpected situations or
special assignments

Job Type: Full-time

Pay: $3,700.00 - $3,800.00 per month

Work Location: In person