Job Description

Objectives

Assistant the Oprations Manager to lead various outsourced services tteams to achieve and exceed their performance targets. Responsible for implementing the Quality Management System.

Responsibilities

Manage overall performance and delivery of services of all staff. Implement the Company's Quality Management System (QMS). Ensure compliance with Quality standards, including timely submission of any quality reviews and related documentation. Develop and maintain all documentation, including SOPs, Work Procedures, Work Instructions, etc. Initiate and lead projects to value-add to existing services and client engagement which may include productivity improvement, cost reductions, etc.. Provide guidance to Team Lead and individual staff members with regards to service performance. Prepare and consolidate all monthly and quarterly reports. Ensure compliance with HS&E requirements, including development of Safety processes and documentation.

Staff Development

Ensure that each staff is qualified for the scope of the services to be delivered; Maintain all training records; Complete periodic performance appraisal of the Team Lead and staff members where appropriate; Coach and mentor team leader and staff members; Carry out training needs analysis.

Support HR and Administration

Support recruitment of staff for replacement or new positions; Off-board and exit management of staff; Supervise, control and maintain efficient and effective discipline over any and all personnel and shall impose disciplinary action over erring personnel; Submit team's HR related documentation, including payroll matters (Leave, Expense Claim, Over-Time, etc.); Build morale of team members; Facilitate staff engagement and welfare programs.
Job Types: Full-time, Permanent

Pay: $2,500.00 - $4,000.00 per month

Education:

Local Polytechnic Diploma (Required)
Work Location: In person