Job Description

• Understand the different types of services relating to parcel and mail business e.g. Registered Article, AM Mail, SmartPac, NDD, NSV, NOR and etc.
• Understand the mail and parcel guidelines and schemes for the different categories of their service level for delivery.
• Responsible for the efficient and smooth operation of parcel and mail transit processing for local posting as well as those received from overseas postal administrations.
• Responsible for all the staff under his supervision in the section
• To optimize the deployment of manpower under his charge so as to achieve high productivity and efficiency.
• To ensure that all staff are properly trained to operate various machines for processing parcels and mail.
• To enforce strict compliance of all related Work, Health and Safety matters for all staff within his supervision
• Responsible for the processing of parcels and mail according to the priority to meet the service standard set by IDA.
• Ensure all parcels and mail are processed timely based on the different priority and service level and are connected to delivery bases for delivery.
• Responsible for the cleanliness and good housekeeping of the section
• To enforce and ensure that staff comply with security rules by the management and to make random checks on staff lockers.
• To be responsible for the investigation and follow-up action pertaining to customer\'s enquiry, request or complaints on matters relating to parcel and mail processing, surcharge mail or returned items.
• To work closely with maintenance staff to ensure low machine down time and maximize the machine performance.
• Take responsibility for all work performance of the unit, including down time and turnover of the staff.
• To communicate and conduct dialogue sessions with staff in order to give and get feedback on matters pertaining to the section\'s operation.
• To maintain and submit daily statistical reports of mail volume, machines, and staff performance.
• Ensure and monitor staff discipline through monitoring and performance counselling of poor performers of all grades of staff in the workforce.
• To oversee the day-to-day administrative staff matters such as attendance hours, annual leave, shift allowance, medical leave and ensure that all required information is updated daily.
• To conduct regular random checks on work performed by staff to ensure unnecessary mistakes
• To prepare and update operation instructions and procedures or other new projects as and when required.
• Work with the line managers to generate production improvement strategies to improve productivity and efficiency on the operation floors.
• To perform any other duties or assignments as instructed I assigned by superiors.

Requirement

• Min GCE "O" Level and above
• At least 3 years of relevant supervisory experience in similar industry
• Comfortable to perform rotating shifts

Additional Information

Career Level

Junior Executive

Qualification

Primary/Secondary School/O Level

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

25 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post