Job Description

Responsibilities:

• Provide maintenance and support for Customers\' Enterprise IT Network Services.
• Hands-on experience in LAN/WAN/WLAN: Cisco/Alcatel Switches and Routers.
• Experience working with any of WLC, Unified Communication (IPT & VC), Fortinet, Junipers and Checkpoints, Cisco IPS/IDS, ISE, ACS & ASA, ESA, WSA, SMA, SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista, Infoblox DNS/DHCP, NTP Server, F5 LTM/GTM and A10 LTM.
• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
• Work closely with Project Manager / Service Delivery Manager to fulfil project deliverables and operational request.
• Establish TAC cases with the principal vendor for complex problem until its resolved.

• Diploma / Bachelor\'s degree in Engineering, Computer Science, Information Technology, Security or equivalent.
• Required to have minimum 3 - 5 years of hands-on network technical support experience in SI Environment.
• Cisco certification is preferred.
• Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix.
• Fast-paced environment
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Good communication and writing skills.
• Strong customer service orientation.
• Able to work in 24 x 7 standby duties
• Work location: Jurong East.
• Singaporeans only.

ST Engineering