Job Description

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

• \xc2\xb7 Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• \xc2\xb7 Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• \xc2\xb7 Monitor transactions and activities in client accounts
• \xc2\xb7 Support RMs in the provision of financial advisory services to clients.
• \xc2\xb7 Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• \xc2\xb7 Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• \xc2\xb7 Coordinate with Product Groups, Operations and other functional areas as necessary
• \xc2\xb7 Ensure adherence to internal and external regulations and policies at all times

• Minimum 3-5 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma holder
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Strong Microsoft office skills \xe2\x80\x93 specifically in Powerpoint and Excel
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilien
• Preferably CACS certified
• Japanese proficiency is required as this role is required to deal with Japanese clients

Bank of Singapore