Job Description

JOB OVERVIEW

Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision.



Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.



At Holiday Inn we want our guests to relax and be themselves which means we need team members to:


Be you - by being natural, professional and personable in the way you are with people

Get ready - by taking notice and using your knowledge so that you are prepared for anything

Show you care - by being thoughtful in the way you welcome and connect with guests

Take action - by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:


Supervise cash handling and banking procedures Prepare daily banking and cash flow reports Deal with irregular payments Works with superior in the preparation and management of the department's budget and is aware of financial targets Recycles where-ever possible and enforces cost saving measures to staff Monitor daily revenue metrics such as average check, cover count, menu mix, and breakfast performance Support inventory control for beverages, operational supplies, and equipment Minimize wastage, breakage, and unnecessary costs while maintaining high service standards Drive upselling initiatives and ensure the team maximizes revenue opportunities

PEOPLE:


In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known Supervise the maintenance of service equipment Supervise functions Supervise outlet service Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
Participate in staff recruitment

Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

Provide input for probation and formal performance appraisal discussions in line with company guidelines

Ensure new staff attend Corporate Orientation within first month of hire

Assist with implementation of departmental induction for new hires

Assist with the preparation of efficient departmental work schedules

Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

Promote a positive team culture that reflects the hotel's values and service philosophy


GUEST EXPERIENCE:


Endeavour to resolve all complaints during shift and logs all complaints in log book further follow up Monitor standards of guest facilities and services Assist with menu and wine list creation Monitor peak service periods (especially breakfast) and ensure timely service and quality control Engage with guests to gather feedback and identify opportunities for improvement

RESPONSIBLE BUSINESS:


Establish and instruct staff in cash security procedures Control stock and monitor security procedures Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly Initiate action to correct a hazardous situation and notify supervisors of potential dangers Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

Diploma in Hotel Management, Food & Beverage, or related field, with 2 years' related experience or an equivalent combination of education and experience. Supervisory experience preferred. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.



Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Possesses problem solving and training abilities.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.