Job Description

Toppan Next Tech is accelerating the growth of its Security Solutions & Services (SSS) Division to strengthen its competitive edge and capitalize on high-impact emerging opportunities. Leveraging state-of-the-art multi-modal biometrics and advanced AI technologies, we are driving innovation across a range of next-generation solutions, including:


Robotics and Automation Solutions Personnel Access Control Systems Vehicle Access Control Systems Automated Border Control Systems
Responsibilities


Perform inspections, preventive maintenance, corrective maintenance, repairs/replacement and calibrations to the machines and hardware Monitor software and applications, manage updates/patches, and troubleshoot issues to ensure seamless performance Collect and analyse performance data from machines and systems to identify improvement areas conduct failure trend analysis Provide technical support to customers via Phone, Chat, Email and onsite support Monitor spare inventory, spare movement and place orders when necessary Support handling will be 7x24 and rotating shift is required Manage relationships with customers, contractors and suppliers Coordinate with other Technical Support team or members to escalate cases with unresolved issues to the respective product vendor Maintain maintenance logs and report daily, weekly and monthly activities Work closely with the Integration and Delivery Team to ensure the maintenance crew and himself are trained to work on the systems To demonstrate and show an intermediate understanding of how enterprise infrastructure and COTS monitoring tools work Maintain records and SOPs of maintenance activities, software issues and repairs Any other ad-hoc duties as required or assigned
Requirements


Degree/Diploma in Computer Science, Engineering or any related disciplines 2-4 years' experience in hardware and system maintenance role Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical and enterprise systems setup Ability to keep track of and report on activity Experience in working maintenance operations Excellent communication and interpersonal skills Develop and maintain strong relationships with staff members and customers Competent in problem-solving, team building, planning and decision-making * Familiar with Singapore Government project's operational support will be an added advantage