Job Description

• Deliver consistent, friendly and responsive service and ensure the standards of service are consistently executed at all times
• Build the database and actively communicate with the VIP customers of the store
• Handle and resolve customer complaints efficiently and courteously to the satisfaction of the customer
• Achieve and communicate agreed monthly sales and average transaction value targets for area of responsibility to the sales team
• Proactive in identifying selling opportunities that will help achieve the sales targets
• Work with the Manager to effectively support and execute company promotions to maximize sales potential and profit within their area of responsibility
• Provide market intelligence on competitors, other promotions and cultural information
• Identify and facilitate opportunities for additional training in product knowledge and mix and match to maximize the selling opportunities of each member of staff
• Demonstrate and reinforce Vision And Values at all times and provide the necessary leadership to gain commitment from retail sales team
• Monitor the training of new hires based on training manual and procedure manual to ensure they meet the required standards in all aspects of their job within the 3 month probation period
• Provide job coaching to ensure that staff are able to meet and exceed the standards and people management requirements of their role
• Monitor and review performance of team with the Supervisor identifying individuals who are ready for promotion or require performance improvement plans