Job Description

The role:You will deliver the company objectives for growth and development of the brand through the in-store experience. We are looking for an experienced assistant manager who will inspire and develop a new store team to meet sales targets and deliver an exceptional customer experience. Working alongside the Store Manager this is an opportunity for an experienced assistant manager looking to progress. With an ambitious and dynamic nature, you must have a strong sense of initiative to optimise store performance whilst engaging with the local store community.Key Responsibilities:Customer Experience

• Lead by example and develop all team members to offer best in class customer experience.
• Maintain in-store expertise of Brompton products and brand communications.
• Build brand advocacy through community events to retain customer loyalty.
• Maintain a store environment in line with brand expectations including VM, housekeeping and team grooming standards.
• Promote the store through Brompton social platforms to communicate key brand messages customer engagement and advocacy.

People management

• Motivate the team to deliver great performance through individual and team coaching, recognising and rewarding success.
• Take ownership for the in-store recruitment and induction process for new starters.
• Identify individual training needs and ensure all members of the team are trained to a consistent level in both customer service and store operations.
• Ensure that you always take care of yours and others health and safety, complying with legal obligations and ensure that all employees are thoroughly trained in the H&S procedures.
• Empower team to respond to customer complaints in a professional manner, attempting to resolve in store and escalating to head office if appropriate.

Reporting and business development

• Report on performance as required.
• Seek and develop knowledge about competitor activity in the local area, communicating this to relevant departments in Brompton, and identifying opportunities to promote the store.
• Accountability for P&L performance and identify opportunities to improve store profitability.
• Identify and own solutions for risks or improvement opportunities to the store or the wider business.
• Communicate any people, operational, commercial issues to the Store Manager as appropriate.

Store Operations

• Manager all aspects of store security in accordance with company policy and procedure including staff, cash, stock, IT and buildings.
• Manage stock levels through effective ordering and maximise availability by liaising with logistics and sales operations.
• Optimise conversion through effective merchandising and presentation of the store.
• Ensure stock counts are carried out accurately as requested.
• Ensure all till and stock management operations are carried out to correctly to ensure stock and cash accuracy.

From time to time, you may be required to carry out additional duties that fit within your strengths.Who you are:

• Driven by commercial success
• A good standard of literacy and numeracy skills
• Understanding of store targets and the drivers behind them
• Ability to coach and give feedback effectively
• Assertive, confident communication and able to communicate effectively with all stakeholders
• Able to coach and give feedback effectively
• Ability to adapt to frequent change with flexible approach to achieve goals and tasks; demonstrates initiatives for continuous business improvement
• A strong sense of responsibility and desire to get things done properly
• Passionate about the Brompton brand and customer experience
• Passionate about learning and encouraging others to succeed
• Warm, friendly and engaging personality
• Outstanding professionalism
• Outstanding loyalty and commitment to the business
• Take responsibility for personal development and actively seek opportunities for improvement.
• Competence in Microsoft Word, Outlook and Excel
• Fluent in English

Desired Experience:

• Minimum 3-5 years\xe2\x80\x99 experience in a global branded retail environment in a management role
• Previous experience in business reporting

You might not tick all the boxes, and that\xe2\x80\x99s okay, we still encourage you to apply. Here at Brompton we are always looking for people that share the same values and attitudes as we do, as we continue to build diverse teams and a sense of community which is made stronger by each new individual who joins.Benefits at Brompton:Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills.

• Huge discount on your very own Brompton (family and friends get discount too).
• Position to thrive. Whether you\xe2\x80\x99re early in your career or an experienced professional, Brompton provides you with everything you need to excel in your job and for personal growth. You will be actively encouraged to increase your skillset and to attend relevant events.
• 20 days holiday plus Bank Holidays, increasing the longer you stay with us.

Diversity, Equality and Inclusion CommitmentRegardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you\xe2\x80\x99re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

Brompton