Job Description

Job description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).
We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Banking Consumer Operations.
Principal Responsibilities
In this role you will

• Primary responsibility of fulfilment of Orders from Law Enforcement Agencies and supporting the Bank's efforts on combatting scams through performing of relevant activities at the Anti-Scam Centre
• Ensure that the correct information is furnished per the requests and orders received from Law Enforcement Agencies (LEA) and are fulfilled on a timely basis
• Collaborate with HSBC's advisory teams (e.g.: Legal, Risk, Regulatory and Compliance etc) and partner with our key stakeholders (e.g.: Financial Crime team, Line of Business) to escalate issues/ exceptional cases for review and support in complex investigation that require Operations to step in
• Assist LEA Team Lead in delivery of national projects (e.g.: POET, PIRO etc) and management of specific portfolios assigned. Jobholder is expected proactively identify and escalate risks while performing their day-to-day operations and ensure prompt escalations where necessary
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
• Ensure compliance to operational discipline and manage day-to-day operations activities and deliver outcomes for law enforcement agencies in a timely manner
• Maintain partnership and value add to both internal (e.g.: Legal, Financial Crime) and external stakeholders (e.g.: Singapore Police Force and other ministries)
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Satisfactory audits, losses and complaints contained

Requirements
To be successful you will need

• Relevant experience in Financial Crime / Anti-Money Laundering/ Scams/ Fraud related work, including basic/intermediate investigation experience is preferred
• Demonstrates conversant and familiarity with the legislature, laws and guidelines supporting the work of these respective Ministries
• Reasonable understanding on financial products, understanding end to end flow, particularly how accounts operate and money / funds transaction flows. Able to document investigative steps and conclusions effectively, in a clear, concise manner
• Experience working directly or indirectly at the Anti-Scam Centre will have strong added advantage
• Good trouble shooting / problem solving and analytical skills
• Good spoken and written communication skills

Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

Skills Required