Job Description

Function as the key IT leader and business partner for the cross-border and warehouse domains, responsible for converting strategic business objectives into a technology roadmap and directing teams to deliver solutions that advance digital transformation, strengthen operational performance, and ensure consistent system reliability.
Lead the multi-year IT technology roadmap, providing strategic and technical leadership across the cross-border and warehouse ecosystem. Drive innovation by evaluating emerging technologies, including AI, and delivering scalable, secure, and resilient solutions. Oversee end-to-end IT project delivery, managing timelines, budgets, resources, and risks, while promoting Agile and Scrum practices for efficiency and predictability. Act as a trusted advisor to senior leaders, translating business needs into technical solutions, managing vendors, and ensuring performance against SLAs. Mentor and develop technical teams, fostering a culture of excellence and continuous improvement while optimizing resources across multiple initiatives.
Key Result Areas

1. Strategic & Financial PerformanceTechnology Roadmap: Deliver a clear, documented roadmap fully aligned with business goals for digital transformation. Budget Management: Execute projects within budget while achieving or exceeding cost-saving targets.


2. Project & Delivery ExcellenceProject Success Rate: Ensure consistent on-time, on-scope project delivery. Change Management: Implement stable changes with minimal incidents or post-go-live defects.


3. Solution & Systems IntegritySolution Design: Deliver robust, scalable, and secure technical solutions validated through technical reviews and security audits. System Performance: Maintain high availability and performance for core logistics applications.


4. Relationship & Vendor EffectivenessStakeholder Satisfaction: Build and maintain strong, positive relationships with key business stakeholders through effective IT support. Vendor Performance: Ensure all vendors and service providers meet or exceed agreed SLAs.

Qualifications & ExperienceBachelor's degree in Computer Science, IT, Engineering, or related field; PMP, CSM/CSPO, and ITIL certifications preferred. 10+ years of IT experience, including 3-5 years in leadership managing system analysts, developers, or project managers. Proven ability to lead high-performing teams and deliver complex IT projects on time and within budget. Strong experience managing budgets, resources, and vendor relationships.


Domain & Technical ExpertiseIn-depth knowledge of cross-border logistics, customs regulations, international trade compliance, and end-to-end warehouse operations. Experience with WMS, TMS, e-commerce platforms, and designing logistics/supply chain solutions. Strong system integration skills (APIs, EDI, ESB) and hands-on experience with .NET and MS SQL Server (2016+). Good understanding of IT infrastructure, cloud platforms (Azure/AWS/GCP), cybersecurity, and SSDLC.

Core CompetenciesStrategic Leadership: Ability to translate business needs into clear IT strategies and roadmaps. Stakeholder Management: Excellent communication and collaboration with technical teams, business leaders, and vendors. Problem-Solving: Strong analytical skills with a history of solving complex technical and business challenges. * Vendor & Risk Management: Skilled in contract negotiation, vendor oversight, and identifying/mitigating technical and operational risks.