Job Description

Job description

Some careers shine brighter than others

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Cards and Loans Product Management.

Principal Responsibilities

• Assist the VP to drive each projects driving it from initiation to evaluation, according to ASP Product Development Guide
• Work closely with CCTR, Card Operations, BRCM, LGA, Compliance, Acquisition Channels and Fraud/ AML teams to launch products/ initiatives smoothly
• Develop strategy that articulates product value proposition and offering to the relevant market segment
• Produce and execute new marketing ideas to acquire and engage customers, so as to achieve financial targets
• Actively monitor competition and market place, and manage lifecycle of product to ensure long term product position strategy
• Collaborate with cross functional stakeholders (including Marketing, Sales and Risk control parties) to align business objectives
• Perform supporting duties as required
• Work closely with Card Acquisition, Usage, Portfolio Management, and Business Analytics teams to drive business and AOP targets. Track and review individual portfolio performance on an ongoing basis
• Coordinate with stakeholders and operations/systems, work out issues before rollout of each product initiative, and prepare Implementation Guides consisting of workflows and FAQs when launching new products/ initiatives. Conduct briefing to Call Centre on new products and services
• Assist the VP to enhance existing products or launch new products that are attractive, competitive and have a strong value proposition offered to the target segment
• Ensure excellent customer experience for all product and service delivery
• Be an active team player by sharing knowledge and contributing ideas
• Interact with other RBWM and Cards areas, and increase knowledge of what other teams do. Participate in bank-wide and division-wide activities
• Maintain and ensure due observance of HSBC internal control standards, including the timely implementation of recommendations made by internal/ external auditors and external regulators
• Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators
• Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM

Requirements

• Degree holder with minimum 3 years\xe2\x80\x99 experience in consumer credit cards within banking
• In depth understanding of customer segmentation, marketing, acquisition and regulatory environment surrounding consumer credit cards
• Excellent communication and interpersonal skills, and ability to interact and work with a wide spectrum of internal and external stakeholders
• Good project management skills

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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